CERTIFIED-BUSINESS-ANALYST EXAM SIMULATOR - EXAM CERTIFIED-BUSINESS-ANALYST OBJECTIVES PDF

Certified-Business-Analyst Exam Simulator - Exam Certified-Business-Analyst Objectives Pdf

Certified-Business-Analyst Exam Simulator - Exam Certified-Business-Analyst Objectives Pdf

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Salesforce Certified Business Analyst Exam Sample Questions (Q149-Q154):

NEW QUESTION # 149
Cloud Kicks uses declarative change set development to deliver its Salesforce customizations. The business analyst (BA) works with the technical leas on the project to track changes that require manual migration.
Which resources should the BA use to determine which changes must be made manually in each environment?

  • A. Metadata coverage report
  • B. Setup Audit Trail
  • C. Object Schema Builder

Answer: A

Explanation:
The business analyst should use the metadata coverage report to determine which changes must be made manually in each environment. The metadata coverage report is a tool that shows which metadata types and components are supported in different development models and tools, such as change sets, Metadata API, Salesforce CLI, etc. The business analyst should use the metadata coverage report to identify which changes can be deployed automatically using declarative change sets and which changes must be made manually using other tools or methods. The object schema builder is not a resource to determine which changes must be made manually in each environment. The object schema builder is a tool that lets you create and modify custom objects and fields using a graphical interface. It does not show which metadata types and components are supported in different development models and tools. The setup audit trail is not a resource to determine which changes must be made manually in each environment. The setup audit trail is a tool that tracks the recent setup changes that you and other admins have made to your org. It does not show which metadata types and components are supported in different development models and tools. References:
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/underst


NEW QUESTION # 150
Over the past month, a business analyst (BA) has worked with various stakeholders at Cloud Kicks to document requirements for an upcoming Tableau implementation. A stakeholder suggested a revision to the requirements. The BA sent the updated requirements to the stakeholders and they signed off.
Where should the BA track this milestone?

  • A. Statement of work
  • B. Sprint plan
  • C. Change log

Answer: C

Explanation:
Explanation
The document that the BA should use to track this milestone is a change log. A change log is a document that records and tracks any changes made to a project or its deliverables over time. It typically includes information such as the date, description, reason, impact, priority, status, and approval of each change. A change log helps to ensure that all changes are documented and communicated, avoid confusion or conflicts among different versions or stakeholders, and maintain a history of changes for reference or audit purposes. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-documentation/manage-documentati


NEW QUESTION # 151
Universal Containers (UC) uses a Salesforce org. UC is merging with a sister company that uses a different CRM. The incoming sales team is reluctant to change to a different process. The business analyst (BA) has been asked to help reach consensus and drive adoption.
Which group is well positioned to help the BA secure alignment for the initiative?

  • A. Power users and top sales earners
  • B. Executive sponsors and sales leadership
  • C. System admin and project manager

Answer: C


NEW QUESTION # 152
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:

What should the BA do?

  • A. Proceed with the workshop as scheduled with the stakeholders who are available.
  • B. Hold a one-on-one diagram session with each stakeholder before the workshop.
  • C. Cancel the workshop and reschedule it to a date when ail stakeholders ace available.

Answer: C


NEW QUESTION # 153
The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?

  • A. Using live workshops to map out the sales process
  • B. Asking stakeholders to complete a questionnaire
  • C. Conducting individual interviews with stakeholders

Answer: C

Explanation:
Explanation
The most effective activity for the business analyst to understand the sales process is conducting individual interviews with stakeholders. Individual interviews are one-on-one conversations that allow the business analyst to ask open-ended questions, listen actively, and probe deeper into the stakeholder's perspective, experience, and expectations. They can help the business analyst gain insights into how different stakeholders follow or perceive the sales process, and identify any variations or inconsistencies across states or countries.
Using live workshops to map out the sales process may be useful for validating or refining the sales process, but not for understanding it in the first place. Asking stakeholders to complete a questionnaire may be useful for collecting quantitative data or feedback, but not for understanding the sales process in depth. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/customer-di
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-pro


NEW QUESTION # 154
......

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